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Shop Terms and conditions

These terms and conditions apply to the use of the MACE online shop ( The MACE online shop is run in partnership with Internova UK Ltd.

Please read through these terms and conditions and if you do not agree with them do not use this website. If you do access the website, and / or place an order, by doing so you agree to be bound by the terms and conditions as set out below.

How to order

All orders must be placed online through the website using the shopping basket facility provided. Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way.

Method of payment

You can pay either by VISA, Master Card, Switch or Delta. We are unable to accept AMEX, Electron cards, cheques, cash, or postal orders through the website. Orders will only be processed if you provide the card holder's name as it is shown on the card together with the postcode that appears on the card statement. No responsibility can be taken by MACE or Internova for incorrect or incomplete details submitted on the website.

Card fraud is illegal and perpetrators will be prosecuted.


All our DVDs are dispatched by our online shop partners, Internova UK Ltd. Orders are despatched using Royal Mail.

We always try to despatch your order within 7 working days of receiving it, however please allow 28 days for delivery. If you’ve not had your order within 28 days please let us know by emailing:

If you order more than one product then they may be despatched separately and arrive with you at different times.
Unless otherwise specified, our standard delivery charges are as follows:

  • UK: £1.50 per order plus 50p per additional item
  • EU: £2.50 per order plus 50p per additional item
  • World: £3 per order plus £1 per additional item

We do not accept orders from the following countries: Armenia, Azerbaijan, Belarus, Bulgaria, Croatia, Georgia, Romania, Ukraine, Morocco, Turkey, Macedonia, Bosnia Herzegovina, Albania, Serbia, Indonesia, Uganda and Nigeria.

Pricing and availability

All products on our website should be available if stated. If however due to an error one of our products is out of stock or unavailable we will endeavour to contact you to arrange a refund or alternative delivery date. MACE has a policy to adhering to manufacturers recommended retail prices.

Returns policy

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note we can only accept the return of opened items if they are faulty. Customers can send their returns with a covering letter to:

MACE Returns c/o Internova
Provident Works
Newdigate Street

Cancellation policy

We aim to meet the Distance Selling Regulations and every customer has the right to cancel their order within 7 days of receiving their goods.

If you wish to cancel your order please call our online shop partners, Internova on 0800 9520089 or email us at as soon as possible, but at the latest within 7 days of receiving your goods. If goods have already been received you must return them following the instructions detailed above.

Items must be unused, unopened and in their original packaging and must be accompanied by the original delivery note. We recommend that you send goods by recorded delivery. Refunds (excluding delivery charge) will be made to the card which you originally used for the purchase.

Nothing in these conditions affects your statutory rights as a consumer.


We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be sent to Customer Services via email, Alternatively, you may telephone our inline shop partners Internova on 0800 9520089, between 9am and 5.30pm, Monday to Friday.

We aim to acknowledge any complaint made through the website by email within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. Our acknowledgement will always include the name of the person who is handling your case. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

Newlsetter terms

By clicking the tickbox to agree to these terms and conditions, you are granting the Media Archive for Central England permission to add your name and email address to our enewsletter mailing list. MACE will only use your details to send youa monthly enewsletter or audience research survey. We will not pass these details on to a third party without your express permission.

You can contact us at with the Subject Header 'Unsubscribe' at any point and your email address will be deleted from our mailing list.

You can also unsubscribe from the enewsletter mailing list with one click when you receive an enewsletter from MACE by clicking 'SafeSubscribe' at the foot of the enewsletter.

You will be notified of any changes to our privacy policy both on the website and by e-mail. You will always have a choice as to whether or not you wish us to use your information for additional purposes. Information will be used in accordance with the privacy policy under which it was collected.

We at MACE believe it is important to protect your privacy.

Data protection and privacy

We respect your absolute right to privacy. Because of this, any information that you give us (MACE) will never be given or sold to any other organisation under any circumstance without your express permission. Any privacy queries should be emailed to

Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. Any questions regarding our privacy policy should be directed to Customer Services using the website contact form.

MACE may use the information you give us to contact you in case of fulfilment difficulties, to send details of our new services or to assist us in understanding our customers better. If you do not wish to receive details of our new services etc, simply send an email to at any time.

MACE is the sole owner of the information collected on this website. Our partner (Internova) has access to this information for website maintenance purposes only. The MACE will not give your personal information to any secondary organisations or use it for any purposes other than those stated in these terms and conditions. To place an order we request contact information for order fulfilment and customer services purposes (such as name, email address, delivery address and telephone number). The information that we collect may be used to contact you in case of difficulty in processing an order or to investigate customer services issues. MACE takes precautions to protect users' information. The servers on which we collect and store personal information are kept in a secure environment.

MACE Webshop Sales: Financial information (such as credit card number and expiry date) is collected and held securely by Barclays Bank on our behalf. This information is used for billing purposes and to fulfil customers' orders. No financial information is stored on our servers or those of our partner Internova.

Paying by Debit/Credit Card Over the Telephone: MACE accepts debit and credit card payments over the telephone. We use Paypal's secure Virtual Terminal to process debit and credit card payments over the telephone. MACE do not store debit or credit card details using this system, nor do we share customer details with and third parties.

This Website contains links to other websites with their own privacy policies, the MACE and its partners are not responsible for the privacy policies of these websites.

Exclusion of the MACE's liability

The information shown on this website is only for information purposes. The material on this website does not constitute advice and you should not rely on any material on this website to make any decision or take any action.

MACE does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this website.

MACE makes no warranty that this website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.

MACE excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties to this website. This website also contains links to and contains information from other websites which are not under the control of and are not maintained by MACE. MACE is not responsible for the content of websites that are referenced or linked to from this website.

Copyright & intellectual property

The MACE logo is a registered trade marks of MACE. Internova UK Limited is licensed to use the registered trade marks under licence from MACE. Unless otherwise specified, the copyright in the contents of all the pages in this website are owned or licensed to the MACE, or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of the MACE, except when this occurs incidentally while using the site for private and non-commercial use.

Please note: any unauthorised use of the MACE copyright and trademarks is an infringement of MACE's Intellectual Property and may lead to legal action and other remedies permitted under the Trade Marks Act 1994 and the Copyright Design and Patents Act 1988.


When ordering goods from for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from , you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Delivery times can be affected due to packages being inspected by customs.


The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website and its use and these terms and conditions.